Course Description
CMMI for Services (CMMI-SVC) , Version 1.2
Official SEI One-Day Supplement Course
Overview
This one-day course introduces service providers, appraisal team members, and process group members to CMMI® fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in other government and industry.
This course with its prerequisite, Introduction to CMMI Version 1.2, fulfills a prerequisite requirement for any course requiring an official SEI Introductory CMMI course. Participants who successfully complete the course receive an SEI certificate of completion.
Intended Audience
service providers and process implementers
anyone interested in learning about CMMI-SVC
Course Objectives
understand how CMMI-SVC v1.2 can help a services organization improve their performance
describe the unique elements of CMMI-SVC v1.2
locate information in the CMMI-SVC v1.2 model
Course Topics
Introduction
Services Overview
Services Category Process Areas and Unique Specific Practices
Next steps
Format
The general format is lecture combined with class exercises designed to illustrate and reinforce the concepts presented, with ample opportunity for participant questions and discussions.
Prerequisites
Before attending this course, participants must have successfully completed the Introduction to CMMI course (Version 1.1 with upgrade or Version 1.2).
About the instructors
The instructors are SEI-authorized instructors for this course and experienced Lead Appraisers for SCAMPI appraisals. They have been helping organizations improve quality and productivity for more than twenty years.